Director's OfficeThe Administration & Regulatory Affairs Department (ARA) provides a wide variety of administrative services to the City of Houston’s departments, such as 311 service request routing, payroll processing, asset disposition, citywide policy management, internal mail services, records management, and insurance risk management.

Our Mission is to efficiently deliver superior administration and regulatory affairs services to our customers through the efforts of a highly dedicated and professional staff committed to world class customer service and excellence in everything we do.

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About the Director

As the first Hispanic director of the Administration and Regulatory Affairs (ARA) Department, Paez was unanimously confirmed by the city council in May of 2013. She has dedicated nearly 30 years as an employee for the City of Houston including 10 years as director of ARA, preceded by 10 years as deputy director. Before joining the City, she worked for the Federal Deposit Insurance Corporation.

As director of ARA, Paez is responsible for oversight of 18 functional units representing a diverse cross section of City services including the BARC Animal Shelter, 3-1-1 Information Services, ParkHouston, Regulatory Permitting, Utility Regulation ... Read more About the Director ...



ARA In the News

Surrendered Pet

How to safely surrender pets in Houston area

March 31, 2025 -- Does your furry friend need to be rehomed? For reasons that do not matter much, if you’re looking for a safe space to surrender your pet around Houston, we’ve curated a list of animal rescue centers that will safely take them. ... Read More ...

Short Term Rental Bedroom

More Stakeholders Call for Amendments to Houston’s Short-Term Rental Ordinance as Wednesday’s Vote Looms

March 31, 2025 -- Houston residents with horrific stories of criminal activity and nightly nuisances have weighed in on the city’s proposed ordinance to regulate short-term rental properties listed on platforms like Airbnb and Vrbo. ... Read More ...

Short Term Rental Map

Are short-term rental regulations coming to Houston?

March 20, 2025 -- The City of Houston could finally join other cities in an attempt to provide some regulations over short-term rentals, known as STRs. ... Read More ...